The NHS operates a Zero Tolerance Policy with regard to violence and abuse, and our Practice has the right to remove violent patients from the list with immediate effect, in order to safeguard practice staff, patients and other persons.
Anyone attending the surgery who abuses GPs, staff or other patients be it verbally, physically or in any threatening manner what-so-ever, will risk removal from the practice list. In extreme cases we may summon the Police to remove offenders from the practice premises.
Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We are sure you will understand that appropriate behaviour is absolutely necessary for our staff and patients and that non observance will not be accepted.