NHS App
Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Online Consultation
Please note: Non urgent administrative issues will be dealt with within 5-10 working days, please do not call the practice to chase these up until after this time.
You can use Patient Triage to order repeat medication – but we recommend that you use the NHS app or your current online system instead.
Patient Triage and Sending Photographs
At St John’s Way Medical Centre, we are currently using Accurx text messaging service and Patient Triage, please be reassured that if you send a photograph to us using these methods, it will be stored securely on your medical record and will not be shared without your permission.
Patient Access
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Contact the surgery by phone or in person
- Verify your identity
- Secure a username and password
- Enter Patient Access and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.
Digital Exclusion Project
St John’ Way is part of the North Islington Primary Care Network (PCN). We are piloting a project to help those that may struggle with technology connected to healthcare.
Manor Gardens coffee mornings will provide support for patients who are digitally excluded/struggle with technology. These are now running on a drop-in basis, with support from volunteers and Healthwatch Islington on hand.
Venue Manor Gardens Coffee Mornings
When Tuesdays & Wednesdays 11am-1pm
Where 6 Manor Gardens, London, N7 6LA
Drop in for:
– free tea & coffee
– support with your phone or tablet
– Key Skills to access the right care at the right time
– multiple languages available
Online Proxy Access
This is where someone is given access to another person’s online access. For example:
- A parent or guardian who has legal responsibility for a patient under 11
- A parent or guardian where a patient aged 11 or over has given permission
- A parent or guardian who has legal responsibility for a patient between 11 and 16 where GP has assessed that the patient is not capable of making their own decisions re medical health
- A carer for a patient over the age of 16 – we would need a letter from the patient giving them permission
To register for proxy online access, please download the proxy online access form below and ensure you read it thoroughly and understand the importance and responsibility of being able to access someone else’s medical records.
Then please print off the form and once completed, please bring to the surgery with THE REPRESENTATIVE’S photo ID either passport or driver’s licence. We must verify photo ID in person at the surgery.
Any patient over the age of 11 must sign the online access proxy form.
You will need one form per user for example if you have 2 children you will need 2 forms.
Proxy online registrations are accepted between 2pm and 5pm Monday to Friday.