Welcome to some useful advice on how you can make the best use of services available to you.
We are committed to providing you with the highest quality of care and support.
1. Pharmacy & Self-Care
Help and support available from many Pharmacies, Local and National Organisations.
Pharmacy First
There are 7 common conditions that community pharmacists can now treat with antibiotics if needed:
- Earache – 1 to 17 years.
- Impetigo – 1 year and over.
- infected insect bites – 1 year and over.
- Shingles – 18 years and over.
- Sinusitis – 12 years and over.
- Sore throat – 5 years and over.
- Uncomplicated urinary tract infections – women 16-64 years.
Pharmacists are qualified healthcare professionals and can offer clinical advice and medicines for all sorts of minor ailments, with a same day consultation at a time that suits you.
2. Book an Appointment
Book a Face to Face or Telephone Appointment during Practice Opening Hours.
The easiest way to request an appointment is by clicking “Submit a new request” below:
- The form asks key questions similar to what a doctor would ask, and is sent immediately to the practice.
- A GP will review the request and respond by phone, email or text message. If an appointment is needed, our reception team will send you a self-booking link, or call you to arrange a time that suits you.
- Online consultation submitted before 5 PM (Monday to Friday, excluding Bank Holidays) will be reviewed by a GP on the same day.
- Encouraging online form usage helps to free up our telephone lines for elderly and vulnerable patients.
You can also book appointments using the NHS App. Click the link below to Download:
NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet – including prescriptions and appointments.
Download
If you are unable to use the digital form, you can telephone the practice on 020 7272 1585
3. Life Threatening – Go to A&E
Please visit A&E or call 999 if you have any of the following symptoms.
Check it’s not an emergency
Call 999 now for any of these:
- signs of a heart attack – chest pain, pressure, heaviness, tightness or squeezing across the chest
- signs of a stroke – face dropping on one side, can’t hold both arms up, difficulty speaking
- sudden confusion (delirium) – cannot be sure of own name or age
- suicide attempt – by taking something or self-harming
- severe difficulty breathing – not being able to get words out, choking or gasping
- heavy bleeding – spraying, pouring or enough to make a puddle
- severe injuries – after a serious accident
- seizure (fit) – shaking or jerking because of a fit, or unconscious (can’t be woken up)
- sudden, rapid swelling – of the lips, mouth, throat or tongue
- labour or childbirth – waters breaking, more frequent intense cramps (contractions), baby coming, or just born
Cancelling an Appointment
Let us know if you cannot make your appointment.
Cancelling or changing an appointment
To cancel your appointment:
- Reply CANCEL to your appointment reminder text message
- Use your NHS account (through the NHS website or NHS App)
- Using the GP online system – Accurx
- Phone us on 020 7272 1585, Monday to Friday from 8am to 6.30pm
If you need Help when we are Closed
Who to contact outside of Practice Opening Hours.
If you need medical help when the Practice is closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home Visits
Arranging a visit from a clinician if you are Housebound.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice before 10.00am